Help your members find what they need faster. Answer Buddy combines intelligent site search with conversational answers, using your iMIS and website content to turn questions into useful, relevant answers.
View the documentation herePlease contact support@pseudocode.com.au for pricing and implementation information.
One question replaces a chain of searches, menu clicks and half-read pages
Material you've already published gets found and used, including the older pages that navigation has long since buried.
Routine "where do I find…" questions get answered on the site, freeing your team for the conversations that genuinely need a person.
Members who work evenings and weekends get useful answers when nobody's at the desk.
The practical things members come for - registrations, applications, guidance notes - turn up in the answer rather than three levels down.
Source links let members verify what they've been told and let your team audit what the site is saying.
Traditional search does a job it has always done well: showing everything that matches, so people can scan and choose. Answer Buddy adds a second option for people who'd rather ask a question than assemble one.
Yes.
It checks the links on your site regularly and groups the broken ones by the page your editor needs to open. It also shows searches that started on your "page not found" page, pages nothing links to, and pages that share the same title.
Your team can hide a single page, or keep out a whole section by its address. Hiding a page takes it out of search only. It stays on your website, and you can restore it at any time.
It runs in the browser on any device, with nothing to install. Members can also ask by voice in Chrome, Edge and Safari.
Your team pins it. You type the phrase people search and choose the page, and it comes first from then on. For a destination we do not index like a member login page, you add a promotion: your own card, pointing anywhere.
The browser turns speech into text using its own service, from Google, Microsoft or Apple. We only ever receive the words. Nothing is searched until the member presses Search, so they can check the words first.
No.
If they are signed in to your website, Answer Buddy recognises them and shows what their membership allows.
It can.
It can be your site search or run alongside it, for example as a chatbot, or as a separate search for one part of the site such as a directory.
The assistant only repeats what your content says, so an out of date page gives an out of date answer. The fix is the page itself. And because every answer shows its sources, members and staff can see exactly where it came from.
The search fixes common misspellings on its own. For short forms and old names, your team adds a synonym once, and it applies to every search from then on. The worklist even suggests them, like "yr" for "year".
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